Every candle is hand‑poured in Derbyshire in small batches.

Pixie Lights blends blend sculptural artistry, mood‑based fragrance, and small‑batch craftsmanship to help you rest, reset and rejoice.

You can start a return through our Shipping & Returns page. We accept returns on unused, unopened items within the timeframe listed there. Simply follow the steps on that page to submit your request. If your order arrives damaged or something isn’t right, contact us through the Contact Us page with your order details and a photo. We’ll put it right quickly — your experience matters to us.

Every Pixie Lights product includes a CLP section on its page. This is where you’ll find: Allergen disclosures Safety warnings Usage guidance Relevant IFRA/SDS‑based information This ensures you always know exactly what’s in your candle or melt. If you have sensitivities, you can check the allergen list before buying — or message us if you need help choosing a suitable scent.

Our tin candles are made with A05 container wax — a smooth, soy‑based blend designed for an even burn, a steady melt pool, and consistent fragrance release. They’re perfect for everyday use, gifting, and creating a cosy, familiar glow. Our sculptural candles use A27 sculptural wax — a firmer blend that holds shape and detail beautifully. These pieces burn differently: slower, more atmospheric, and with natural dripping patterns. Many customers enjoy them as décor, but they can be burned on a heat‑safe dish for a dramatic, moody effect. Both styles include full CLP and allergen information on their product pages.

Scent strength varies by product type and fragrance profile. Our Pixie Dust tins and Wax Melts typically offer the boldest throw, filling a room with fragrance quickly. Our Sanctuary range is crafted for softer, calming scent — perfect for unwinding and evening rituals. Our Shadow Spire sculptural candles are designed primarily for atmosphere and aesthetics, with a gentler scent presence. Every product page includes notes, burn time, and safety details so you can choose the right intensity for your space.

Frosting and natural texture are normal characteristics of soy‑based waxes like A05 and A27. They appear as a soft, crystalline pattern on the surface and are a sign of a natural wax blend — not a flaw. This doesn’t affect how your candle burns or how it scents your space. It’s simply part of the charm of small‑batch, hand‑poured candles.

Not quite — and that’s part of their beauty. Sculptural candles made with A27 wax burn more slowly and create organic melt patterns that vary from piece to piece. They’re designed to be atmospheric rather than precise, and should always be burned on a heat‑safe dish to catch dripping wax. Tin candles made with A05 wax burn evenly, cleanly, and predictably, giving you a smooth melt pool and steady scent throw. Both styles include full safety guidance on their product pages.

Choosing a scent is deeply personal — it’s less about notes and more about how you want your home to feel. At Pixie Lights, each range is crafted around a mood: calming Sanctuary blends for slow evenings, joyful Pixie Dust tins for uplifting energy, sculptural Shadow Spire pieces for atmosphere, and wax melts for effortless everyday fragrance. If you’re unsure where to begin, our Soulful Sanctuary Quiz is the easiest way to find your match. It’s a gentle, 15‑question journey that reveals your sanctuary archetype — Earthbound Guardian, Whimsical Dreamer, or Tranquil Minimalist — and recommends the scents that align with your rituals, lifestyle, and emotional needs. It’s intuitive, reflective, and designed to help you discover the fragrances that feel like home to you. 👉 Take the Sanctuary Quiz here

Sharing calm should feel effortless — and with our Refer‑a‑Friend programme, it truly is. When you share your unique referral link with someone you love, they’ll receive a reward to use on their first Pixie Lights order. Once they make a purchase, you’ll receive a thank‑you reward too. It’s our way of celebrating the little moments of connection that make life softer. You can find your personal link and full details by visiting Refer Friends in the site menu. It takes seconds, and every referral helps someone discover their new favourite scent.

Yes — our loyalty programme is designed to make every Pixie Lights moment feel even more rewarding. When you create an account, you’ll start collecting points simply by shopping with us. These points can be exchanged for treats, savings, and exclusive perks as you continue your scent journey. Your account dashboard shows your current balance, available rewards, and how close you are to your next milestone. It’s a gentle way to say thank you for choosing hand‑poured calm for your home.

We use two professional‑grade waxes, each chosen for a specific purpose. Our A05 container wax is a smooth, soy‑based blend designed for tin candles. It creates an even melt pool, a steady flame, and a reliable scent throw — perfect for everyday burning. Our A27 sculptural wax is a firmer blend used for our Shadow Spire and shaped candles. It holds detail beautifully and burns with natural, atmospheric melt patterns. Each product page clearly states which wax is used, along with CLP and allergen information.

Burn times vary depending on the wax type, vessel, wick, and fragrance load. Our tin candles made with A05 typically offer longer, more predictable burn times, while sculptural candles made with A27 burn more slowly and organically. For the longest life, trim your wick to 5mm, allow a full melt pool on the first burn, and keep your candle away from drafts. Each product page lists the approximate burn time for that specific scent.

Yes — we offer digital Pixie Lights gift cards. They’re delivered instantly by email and can be redeemed at checkout on any product across the site. Gift cards are perfect when you’re not sure which scent someone will love, or when you want to give them the joy of choosing their own sanctuary. You’ll find them under Gift Cards in the main menu.

You can find the most up‑to‑date shipping regions on our Shipping & Returns page. This page outlines where we currently deliver, along with any location‑specific notes or restrictions. If you’re unsure whether we ship to your area, feel free to contact us — we’re always happy to help.

Delivery times depend on your location and the shipping method selected at checkout. We aim to dispatch orders promptly, and your estimated delivery window will be shown during checkout. For full details, visit our Shipping & Returns page.

If your order hasn’t been processed yet, we’ll do our best to help. Contact us as soon as possible through the Contact Us page with your order number. Once an order has been packed or shipped, changes may no longer be possible — but we’ll always support you with the next steps.

If your order arrives damaged, please contact us straight away with your order number and a photo of the issue. We’ll resolve it quickly — whether that means a replacement or another suitable solution. Your experience matters, and we want every Pixie Lights delivery to feel special.

Every product page includes a CLP section listing allergens and safety information. If you’re sensitive to certain fragrance components, we recommend checking this section before purchasing. You can also message us if you’d like help choosing a scent that’s gentler or more suitable for your needs.

Yes — our tins can be reused or recycled. Once your candle has finished, simply warm the tin slightly, remove any remaining wax, and wash it with warm soapy water. Many customers repurpose them for small storage, travel essentials, or decorative use.

Yes — we can accommodate corporate gifting, event bundles, and larger orders. Whether you’re looking for branded gifts, wedding favours, or curated scent sets, we’re happy to discuss options. Just reach out via the Contact Us page with your requirements.

Yes. Our candles are made with a cocosoy blend and fragrance oils that are not tested on animals. We don’t use beeswax or animal‑derived additives in our wax blends. Full CLP and ingredient information is listed on each product page so you can shop in line with your values.

Our candles are designed for home use, but they should always be burned out of reach of pets and children, on a stable, heat‑safe surface. Some fragrance components can be irritating to sensitive noses, so we recommend good ventilation and never leaving a burning candle unattended. You can also check the CLP section on each product page if you have specific concerns.

We use high‑quality, lead‑free wicks chosen to suit each wax type and vessel. Our wicks are selected to give a steady flame, an even melt pool, and a clean burn when used according to the safety instructions. Wick type and size are tested for each product before it’s added to the range.

On your first burn, let the wax melt all the way to the edges of the tin before extinguishing — this helps “set the memory” of the candle and reduces tunnelling. Always trim your wick to around 5mm before each burn and keep your candle away from drafts. Following these steps will help you get the most from every Pixie Lights candle.

A properly trimmed wick and a draft‑free spot will keep soot to a minimum. If you notice flickering, smoking, or a mushroom‑shaped wick, extinguish the candle, trim the wick slightly, and relight once the wax has cooled. Our blends are tested for a clean burn when used as directed on the safety label.

Store your candles in a cool, dry place away from direct sunlight and heat sources. This helps protect the fragrance and prevents discolouration or sweating. Keeping the lid on your tins when not in use also helps preserve the scent.

For smaller rooms, softer Sanctuary blends or a single Pixie Dust tin are usually enough to gently scent the space. For larger or open‑plan areas, you may prefer a stronger Pixie Dust scent, wax melts, or more than one candle placed safely around the room. Product pages include scent notes and typical throw to help you choose.

We occasionally offer curated sets and seasonal bundles so you can explore different moods and fragrances together. When available, these will be shown on the main shop or featured collections. You can also build your own “mini collection” by choosing several tins or melts that match the mood you’re creating at home. The Best place to get news of special offers is our mailing list, which you can sign up on the front page.

We’re a small‑batch studio, so we can’t promise every custom idea — but we’re always open to hearing about event, wedding, or bespoke project enquiries. If you have something specific in mind, contact us with your ideas and timeline, and we’ll let you know what’s possible.

Yes, we’re open to partnering with aligned boutiques and retailers. If you’d like to stock Pixie Lights, please get in touch via our contact form with details about your shop, location, and the ranges you’re interested in. We’ll send over our current wholesale information if it’s a good fit.

We introduce new blends and limited editions throughout the year, often inspired by the seasons, folklore, and shifting moods. The best way to hear about new releases is to join our email list or follow us on social media, where we share launch dates and behind‑the‑scenes testing.

We make considered choices about our materials, from cocosoy wax and reusable tins to small‑batch pouring that reduces waste. Packaging is chosen with recyclability in mind wherever possible. You can reuse or recycle your tins after cleaning, and we’re always reviewing ways to make our processes even kinder to the planet.