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SHIPPING & RETURNS
SHIPPING POLICY
Experience the enchantment of our handcrafted, eco-friendly candles. Each candle is lovingly made to ensure a clean, bright burn and an enchanting atmosphere. Transform your home with our luxurious yet affordable candles, and indulge in a touch of magic every day.
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Orders are processed within 2–4 working days unless otherwise stated.
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During peak times or custom product launches, dispatch may take slightly longer—we’ll always keep you informed.
RETURN & EXCHANGE POLICY
At Pixie Lights, we want you to be completely satisfied with your purchase. If you have changed your mind about a product or are dissatisfied for any reason, our straightforward return and exchange policy ensures that you can shop with confidence. We are here to make sure you have a delightful experience with our candles.
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We accept returns within 14 days of delivery for unused items in original packaging.
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Due to the nature of our products, we cannot accept returns on used candles or wax melts unless faulty.
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If your item arrives damaged or incorrect, please contact us promptly so we can make it right.
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