TERMS & CONDITIONS

CUSTOMER CARE

Where wellbeing meets warmth

Every Pixie Lights candle is handcrafted with intention — a clean, bright burn, eco‑friendly ingredients, and that unmistakable touch of everyday magic. Your home deserves beauty, comfort, and atmosphere… and we’re here to help you create it.

What you can expect from us

Responsive support via email or our Contact Form — we aim to reply within 48 hours.
Gentle, knowledgeable guidance on choosing the right scents, shaping your rituals, or adapting products for sensory needs or chronic illness.
Transparent policies around shipping, returns, and product safety — because trust is the foundation of everything we do.
If something isn’t quite right, we’ll always do our best to make it better.

Safety & Transparency

All Pixie Lights products are CLP compliant and include clear safety guidance. Please follow usage instructions carefully and never leave a burning candle unattended.
For full ingredient transparency, you can visit our SDS page at any time.
We welcome questions from customers with sensory sensitivities, chronic illness, or accessibility needs — your comfort matters, and we’re here to help you find what feels good.

Processing & Dispatch

Orders are processed within 2–4 working days unless otherwise stated. During peak seasons or custom launches, dispatch may take slightly longer — but we’ll always keep you informed so you’re never left wondering.

Privacy & Safety

PRIVACY & SAFETY

Your trust is sacred to us

At Pixie Lights, your privacy, safety, and sense of security are woven into everything we do. We honour your data with the same care and integrity we pour into every candle.

Fully GDPR‑compliant

We follow all requirements of the UK General Data Protection Regulation (GDPR), which means:

We never share your personal information with third parties — ever.
Your data is used only to process your orders, support your experience, and send updates only if you’ve chosen to receive them.
You’re always in control. You can request access, corrections, or deletion of your data at any time.

Your information belongs to you — we simply safeguard it.

Ingredient Transparency & Safety

Every Pixie Lights product is created with safety, clarity, and honesty at its core.

All ingredients and safety information are clearly listed.
Our Safety Data Sheets (SDS) are available for full transparency.
All products are CLP compliant and include clear usage guidance.

Your well-being matters, and we want you to feel fully informed and supported.

WHOLESALE INQUIRIES

Wholesale & Stockist Enquiries

Are you a kindred spirit looking to bring Pixie Lights into your shop, studio, or sanctuary

We adore partnering with retailers, wellness practitioners, and soulful spaces who share our love for intentional living, sensory ritual, and emotional empowerment. If you’re drawn to our gothic charm, spiritual energy, or simply want to offer your community a flicker of everyday magic, we’d love to connect.