TERMS & CONDITIONS
CUSTOMER CARE
Experience the enchantment of our handcrafted, eco-friendly candles. Each candle is lovingly made to ensure a clean, bright burn and an enchanting atmosphere. Transform your home with our luxurious yet affordable candles, and indulge in a touch of magic every day.
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At Pixie Lights, we believe every customer deserves to feel seen, supported, and cherished.
Whether you're exploring ritual for the first time or you're a seasoned sanctuary-maker, we’re here to guide you with warmth, clarity, and care. Our customer care is rooted in empathy, accessibility, and a deep respect for your journey.
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Here’s what you can expect:
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Responsive support via email or ourContact Form—we aim to reply within 48 hours.
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Gentle guidance on choosing the right products, setting up your rituals, or navigating chronic illness and sensory needs.
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Transparent policies around shipping, returns, and product safety—because trust matters.
If something isn’t quite right, we’ll do our best to make it better. Your experience is at the heart of everything we do.
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All products are CLP compliant and come with clear safety guidance.
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Please follow usage instructions carefully and never leave burning candles unattended.
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For full ingredient transparency, visit our
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SDS page.
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We welcome questions from customers with sensory sensitivities, chronic illness, or accessibility needs.
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If you need product recommendations or ritual adaptations, we’re happy to help.
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Orders are processed within 2–4 working days unless otherwise stated.
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During peak times or custom product launches, dispatch may take slightly longer—we’ll always keep you informed.
PRIVACY & SAFETY
At Pixie Lights, your privacy and safety are sacred.
We are fully compliant with the UK General Data Protection Regulation (GDPR). This means:
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We never share your personal information with third parties—ever.
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Your data is used only to process orders, support your experience, and keep you informed (if you’ve opted in).
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You’re in control—you can request access, updates, or deletion of your data at any time.
All product ingredients and safety information are clearly listed, and ourSafety Data Sheets (SDS) are available for full transparency.
WHOLESALE INQUIRIES
Are you a kindred spirit looking to stock Pixie Lights in your shop, studio, or sanctuary?
We love partnering with retailers, wellness practitioners, and soulful spaces who share our passion for intentional living, sensory ritual, and emotional empowerment. Whether you're drawn to our gothic charm, spiritual energy, or simply want to offer your customers a flicker of magic—let’s talk.
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Our handcrafted candles and wax melts are poured with purpose in Derbyshire using eco-friendly coco soy wax and premium fragrance blends. Wholesale orders come with guidance, story-rich product descriptions, and support to help you create a truly enchanting experience for your community.
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To explore wholesale opportunities, please reach out via our Contact Form or email us directly at info@pixielights.co.uk. We’d love to hear about your space and vision.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments