Shipping and Returns.
At Pixie Lights, we are committed to delivering your candles safely and promptly.
This policy outlines our shipping process, timelines, and procedures to provide transparency and a great customer experience.
1. Shipping Locations
We currently ship within the UK.
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If you’re unsure whether we deliver to your location, feel free to contact us via the contact form. We currently only post out to the UK.
2. Processing Times
•Order Processing: All orders are typically processed within3 Business days after payment confirmation.
•Custom Orders (if applicable): Custom or personalized candle orders may require additional processing time depending on the order, customisation and size. We will discuss this with you in advance of your order.
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3. Delivery Times Estimated delivery times vary based on your location:•Standard Shipping (UK): Is 3 business days.
Please note: Delivery times are estimates and may be impacted by factors beyond our control, such as customs processing or carrier delays.
4. Shipping Costs Shipping costs are calculated based on the delivery address and order weight. You can view the shipping cost at checkout before completing your purchase. Orders over £60 will get free shipping.
5. Tracking and Notifications
Once your order is dispatched, you’ll receive a confirmation email with tracking information (if available). This allows you to monitor your package's journey.
6. Issues with Delivery If your order hasn’t arrived within the expected timeframe:
•Check your tracking link for updates.
•Contact us at info@pixielights.co.uk, and we’ll investigate the issue with our shipping carrier promptly.
We are not responsible for delays caused by incorrect shipping details. Please double-check your address during checkout.
7. Lost or Damaged Items
If your order is lost or arrives damaged:•Notify us immediately at info@pixielights.co.uk with your order number and photos of the damaged product.
•We’ll work with you to resolve the issue, whether that means a replacement or a refund.
8. Returns and Refunds
For return and refund requests, Please Contact Us at infor@pixielights.co.uk
If you have any questions about this Shipping Policy, reach out to us at the same address and we will answer any questions